Health Matching Account meets ClaimChoice

Hello Health Matching Account members,

We are happy to announce that the new HMA® Medical Benefits ID Cards have been a huge success so far. Our members are able to simply present their HMA® Medical Benefits ID Cards to their providers when they check in for their medical appointments, and the providers are able to use the information on the back of the card and call ClaimChoice to verify eligibility and process claims. This is a provider friendly and industry standard practice The new HMA® Medical Benefits ID Card program is designed for providers to submit your clients’ medical claims to ClaimChoice for processing. This will eliminate the declined transactions and claim reimbursements that your clients used to have on the old Visa® cards, resulting in a much easier and more convenient way for your clients to use their HMA® medical benefits. Please note, there is nothing else that is changing with the program, just the way HMAS® pays claims to medical providers has changed However, your clients’ providers may not be willing to use the HMA® Medical Benefits ID Cards at first because they are not sure how it works. If your clients come across this situation where their provider is not willing to call ClaimChoice, your clients will need to call ClaimChoice directly using the phone number on the back of their HMA® Medical Benefits ID Cards and ask the ClaimChoice representative to speak with their provider. The ClaimChoice representative will be happy to speak with their provider to explain how to submit claims Very Important: If your clients have a medical provider that has told them that they will not use the HMA® Medical Benefits ID Card, it is mandatory that your clients please provide HMAS® with the contact name and phone number of their medical provider by completing the Provider Claim Reimbursement Submission Form which can be downloaded and printed. HMAS® will have ClaimChoice reach out to your clients’ providers to explain how to submit claims and get paid by your clients’ HMA® plan, which will result in them paying ZERO ($0) OUT OF POCKET. Your clients can submit their completed Provider Claim Reimbursement Submission Form emailing it to: customercare@healthmatchingaccounts.com.